About SKF India
SKF started its operations in India in 1923 and today provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services.Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.
SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability.With a strong commitment to research-based innovation, SKF India offers customized value added solutions that integrate all its five technology platforms.
SKF has a pan India footprint consisting of 6 manufacturing facilities, 12 offices, a supplier network of over 300 distributors and an employee base of more than 2600 dedicated professionals.
In India, SKF has consolidated its operations in three different companies - SKF India Limited, SKF Technologies (India) Pvt. Ltd. And Lincoln Helios India Ltd. By SKF engineering and lubrication India private ltd (formerly known as Lincoln Helios (India) Ltd)
SKF India Limited, a company incorporated under the Companies Act, 1956 and having its registered office at MGM Building, Netaji Subhash Road, Mumbai, Maharashtra – 400002 (hereinafter referred to as “SKF” / “we” / “us”) is committed towards protecting personally identifiable information including sensitive personal data (“Personal Information”) as would be collected by SKF from you in the course of your access to and use of the online marketplace provided by SKF India Limited (“SKF”) through its website [insert website link] (referred to as the “Marketplace”) and your creation of an account on the Marketplace.
SKF endeavours to collect, process and treat the Personal Information of its users in compliance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“Data Protection Laws”).
2. INFORMATION COLLECTED BY SKF
SKF primarily collects and stores the Personal Information, as would be provided by you in the course of creating your account as well as accessing and using the services provided by SKF through the Marketplace. With regard to creating an account and registering on the Marketplace, SKF would generally process your name, phone number, e-mail address, age, date of birth, account information like user name, password and device information like preferences, time zone, location data, etc.
SKF also automatically receives and records information on SKF’s web server logs from user’s device including the Internet Protocol (IP) address. SKF records IP addresses for anonymous statistical purposes, administration of this Marketplace and associated servers, and to improve SKF’s services.
3. PAYMENT RELATED INFORMATION
Please note that SKF does not access, store or keep any payment related data or information. All payment transactions happen using Secure Server Software through third party payment gateways and SKF does not have any control over the payment transactions, except for directing you to the payment gateway. Accordingly, SKF shall in no way be responsible or liable for any loss or damage due to any disclosure of your payment related information.
SKF hereby disclaims all its liability and shall in no way be liable or responsible for any loss or damage caused to you on account of intentional or unintentional disclosure of any Personal Information concerning your account and/or any information with respect to the online payment transaction using the credit card/debit card/cash card/net-banking/mobile wallet/UPI, etc. and/or the payment verification process.
4. USE AND DISCLOSURE OF COLLECTED INFORMATION
When any Personal Information is provided by you to SKF in the course of your access to the Marketplace for purchase of the Products available on the Marketplace, the Personal Information provided by you shall be used by SKF for the purposes of facilitating your request/order for purchase of the Products. The Personal Information may also be used for the purposes of providing customer support and process, evaluate and respond to requests and inquiries.
5. SECURITY OF PERSONAL INFORMATION
SKF takes all reasonable steps to comply with the applicable laws to ensure that the Personal Information provided by you is stored in a secure environment protected from unauthorized access, modification, destruction or disclosure. To protect Personal Information against accidental or unlawful destruction, loss or modification and against unauthorized disclosure or access, SKF has implemented robust security practices and standards to guard your information. We have a comprehensive and well documented information security programme and information security policy that contains managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected considering the nature of our business operations. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you use the Marketplace or create an account on the Marketplace and any Personal Information you provide us online is securely encrypted. Our standard and/or codes of best practices are certified/audited on a regular basis by independent auditor, duly approved by the Central Government. SKF’s servers and workstations are protected by antivirus software which are updated from time-to-time to minimise the threats of any virus, malware or trojan attacks and are located in secure data facilities (with limited access) to further increase security.
While SKF strives to protect your Personal Information at all times, SKF cannot guarantee its absolute security and shall not be liable for any breach of security by an outside party. It is also important for you to protect against unauthorized access to your user name and password for your account and to your computer/electronic device. Be sure to sign off from your account on the Marketplace in case you access your account from a shared computer/electronic device.
SKF would also like to caution its users about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by a sending an e-mail misrepresenting it to be from a genuine source. Please be careful while dealing with and/or responding to such e-mails. If you receive such a message claiming to be from SKF and/or any seller registered on the Marketplace, then please do not reply to it and immediately bring it to our attention by contacting the Grievance Officer.
SKF does not sell, rent, loan, trade, lease or license any Personal Information collected from or provided by you.
6. ACCESS TO YOUR PERSONAL INFORMATION
For information collected through the Marketplace, users can send an e-mail or letter to the Grievance Officer to:
access Personal Information that the Marketplace has collected from the user through your access to and purchase of the Products through the Marketplace;
correct any factual errors in such Personal Information; or
request to have your Personal Information deleted from SKF’s servers.
To protect the privacy and security of our users, SKF will take reasonable steps to verify your identity before granting you access to your Personal Information that is collected and maintained by SKF.
7. RESTRICTIVE COVENANTS:
As mandated by Regulation 3(2) of the Information Technology (Intermediaries Guidelines) Rules, 2011, SKF hereby cautions and informs that you are not permitted to use the Marketplace to host, display, upload, modify, publish, transmit, update or share any information that:
a. belongs to another person and to which you do not have any right;
b. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
c. harm’s minors in any way;
d. infringes any patent, trademark, copyright or other proprietary rights;
e. violates any law for the time being in force;
f. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
g. impersonates another person;
h. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
i. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation;
j. threatens public health or safety; promotion of cigarettes or any other tabacco products or consumption of intoxicant including alcohol and Electronic Nicotine Delivery System (ENDS) & like products that enable nicotine delivery except for the purpose & in the manner and to the extent, as may be approved under the Drugs and Cosmetics Act, 1940 and Rules made thereunder; and
k. threatens critical information infrastructure.
In addition, SKF further cautions you to prohibit from:
a. violating or attempting to violate the integrity or security of the Marketplace or any content on the Marketplace;
b. transmitting any information (including job posts, messages and hyperlinks) on or through the Marketplace that is disruptive or competitive to the operation of Marketplace by SKF;
c. intentionally submitting on the Marketplace any incomplete, false or inaccurate information;
d. making any unsolicited communications to other users of the Marketplace;
e. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Marketplace;
f. attempting to decipher, decompile, disassemble or reverse engineer any part of the Marketplace;
g. copying or duplicating in any manner any of SKF’s content or other information available on the Marketplace;
h. framing or hotlinking or deep-linking any content on the Marketplace; and
i. posting materials to any of the SKF’s social media pages or otherwise on social media, that are unlawful, fraudulent, libellous, slanderous, defamatory, abusive, harassing, threatening, obscene or infringing on the rights of any third-party, including intellectual property, privacy/confidentiality or publicity rights.
8. AMENDMENTS TO THE POLICY
9. GRIEVANCE OFFICER
Name: [Ganesh Poojary]
E-mail id: [email@example.com]
10. NODAL OFFICER
For the compliance with consumer protection E-commerce rules, for any product related queries, you may please contact the following official of SKF.
Name: [Pankaj Singh]
E-mail id: [Pankaj.firstname.lastname@example.org]
11. GOVERNING LAW AND DISPUTE RESOLUTION